A support.wpbakery.com account is created right after the purchase completion. If you have purchased WPBakery Page Builder but are unable to login into your account, there are a few things you can try.
If you purchased WPBakery Page Builder on wpbakery.com:
- First, make sure you have confirmed your purchase via email;
- Ensure that you are using the correct login credentials (the same email address that was assigned to the license at checkout);
- If you have forgotten your password, you can try resetting it.
If you purchased WPBakery Page Builder on CodeCanyon:
- Create a new account.
- Navigate to https://support.wpbakery.com/licenses and click on the “import it” option at the bottom of the page. It will prompt you to log in to CodeCanyon to complete the import.
- You can then activate the plugin license as noted here: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/