FAQ

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  4. Why can’t I find my purchase confirmation email?

Why can’t I find my purchase confirmation email?

If you are unable to find your purchase confirmation email for the WPBakery Page Builder, there are a few possible reasons why:

  • The email address you provided during the purchase process may have been entered incorrectly;
  • The email may have been sent to your spam or junk folder. Be sure to check these folders and mark the email as “not spam” to ensure that future emails from WPBakery are delivered to your inbox;
  • The purchase may not have been completed successfully. Please make sure that the purchase is completed and that there’s no pending payment.

If you are still unable to find your purchase confirmation email, please contact us at [email protected] We will assist you with retrieving your purchase confirmation email and ensuring that you have access to your license.